Who should we contact for help or technical issues after training?
Check the Veritas FAQs (this knowledge base) for answers to many of your questions. If you can't find the answers you need, send an email to veritas@orbismortgage.ca for additional assistance. Additional backup options such as phone support may be added later.
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Who do we contact for questions or troubleshooting?
Email support (veritas@orbismortgage.ca). A help center and documentation within Veritas will be explored in the future.
Will there be backup support (e.g., phone support) for technical issues, or is email the only option?
Currently, email support (veritas@orbismortgage.ca) is the only option. The team is making it a priority to respond to questions as soon as possible.
Why won't my deal import from Scarlett?
When importing a specific deal from Scarlett, make sure to enter the entire Application Number, not just the numeric digits. For example, enter 'GHCOx12345' rather than '12345'. Additionally, the following information must be completed in the ...
Whose Partners / Referrals can I see?
Brokers will see all Partner / Referral contacts regardless of the owner of the contact.
After generating documents, can they be deleted and regenerated (e.g., if province was wrong)?
Mandate and Suitability forms can be edited and regenerated individually if changes need to be made to the form. To delete the whole document list (e.g., because of incorrect province), contact support (veritas@orbismortgage.ca).