Who should we contact for help or technical issues after training?

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• Will there be backup support (e.g., phone support) for technical issues, or is email the only option?

  Currently, email support (veritas@orbismortgage.ca) is the only option. The team is making it a priority to respond to questions as soon as possible.

• Who do we contact for questions or troubleshooting?

  Email support (veritas@orbismortgage.ca). A help center and documentation within Veritas will be explored in the future.

• Why won't my deal import from Scarlett?

  When importing a specific deal from Scarlett, make sure to enter the entire Application Number, not just the numeric digits. For example, enter 'GHCOx12345' rather than '12345'. Additionally, the following information must be completed in the ...

• Whose Partners / Referrals can I see?

  Brokers will see all Partner / Referral contacts regardless of the owner of the contact.

• De qui puis-je voir les partenaires / références?

  Les courtiers voient tous les contacts partenaire / référence (Partner / Referral), peu importe le propriétaire du contact.